Return address:
LED Expo Australia
Unit 5/57 Neumann Rd, Capalaba QLD 4157.
If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return your purchase and receive a store credit.
Timeframes for returns
For products other than faulty products, to be eligible for a return of your product, you must ensure the product is returned to us:
You must contact our Support team on 0406323304 or via email info@led-shop.com.au within 14 days of purchase to enquire about returning the product. A restocking fee of 20% of the purchase price generally will be charged to cover the suppliers handling/restocking fees ( condition applies ).
Conditions
Faulty products
We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from retail LED EXPO Australia has a genuine manufacturing fault; and/or, does not correspond with descriptions given to you.
Change of Mind: No refunds will be given if you have simply changed your mind.
Customized LED striplight orders: No refunds will be given for the Customized LED strip light orders.
Please note any refund for a faulty product must be credited to the original card or account used at the time of purchasing the product.
If your preference is an exchange of product, but we do not hold stock of the same type or size, we are able to offer you a refund or a store credit to the value of the original purchase price of the product.
If you are not satisfied with any of our services or products, we encourage you to contact us before filing for a refund. We will do our utmost to solve any issues or concerns surrounding your order.
If you’re eligible for a refund and would like to proceed with the refund process, please email info@led-shop.com.au or call 0406 323 304.
When contacting us, mention your case in detail. This will assist us in quickly resolving your case.
Outside the above timeframe, our goods come with guarantees that cannot be excluded under the Australian consumer law.